Privacy Policy

Welcome to DTS Customer. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for delivery tracking services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

1.1 Personal Information

When you use DTS Customer, we may collect the following personal information:

Account Information: Name, email address, phone number, and password when you create an account
Delivery Information: Delivery addresses, order details, and tracking preferences
Profile Information: Any additional information you choose to provide in your user profile

1.2 Automatically Collected Information

When you access and use DTS Customer, we may automatically collect:

Device Information: Device type, operating system, unique device identifiers, and mobile network information
Location Data: Approximate location data to provide delivery tracking services (only when you grant permission)
Usage Data: App features used, time and date of access, and other diagnostic data
Log Data: Information that your device sends whenever you use our app, including IP address, browser type, and crash reports

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our delivery tracking services
To enable you to track your orders in real-time
To send you notifications about your deliveries
To communicate with you about your account or orders
To improve and optimize our app functionality
To provide customer support and respond to your inquiries
To analyze usage patterns and improve user experience
To ensure the security and integrity of our app
To comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Delivery service partners to facilitate order tracking
Cloud storage providers
Analytics providers
Customer support services

3.2 For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure server infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can update or correct your personal information through your account settings
Deletion: You can request deletion of your personal information, subject to certain legal exceptions
Opt-out: You can opt-out of receiving promotional communications from us
Data Portability: You can request a copy of your data in a structured, machine-readable format

6. Location Data

DTS Customer may request access to your device's location data to provide delivery tracking features. You can enable or disable location services through your device settings at any time. Disabling location services may limit certain functionality of the app.

7. Push Notifications

With your consent, we may send you push notifications regarding your delivery status and order updates. You can disable push notifications through your device settings at any time.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

DTS Customer is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using DTS Customer, you consent to the transfer of your information to these locations.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy in the app and updating the "Effective Date" at the top of this policy. You are advised to review this privacy policy periodically for any changes.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: emailhendra2@gmail.com

Phone: +6285156602781

14. Consent

By using DTS Customer, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and disclosure of your information as described herein.